decided to cancel the collective authority

[Yanolja] decided to cancel the collective authority of the products sold first during the Timeline incident, and unilaterally notified customers who were stomping because they could not leave the planned trip to proceed with the cancellation refund through Timon and WeMakePrice.

In a way, it is natural for a company not to want to lose money. However, it was inevitable that it seemed extremely irresponsible as a relay platform company, but the backlash and confusion against it were enormous, and consumers' dissatisfaction with Yanolja was enormous.

And the day before yesterday, Yanolja belatedly announced a change to compensate for the damage, and the media and each influencer are sitting there praising it as a courageous decision... Do you write...?

The details of the response are not refundable in the end, nor are they allowing canceled travel products to go now. The main point is to simply reward the amount with Yanolja points.

On the other hand, as soon as the Timef incident broke out, [How about here] showed a contrast by voluntarily sitting on all responsibilities and trying to minimize customer inconvenience, saying, "No forced cancellation, customers can just travel as planned."

If [How about here] didn't take the initiative and take responsibility for the damage for the customers, would [Let's play] as a competitor come up with a humble plan to compensate for points?

Even now, those who reserved the event have been traveling as they were when they were young, but Yanolja exaggerated the media coverage for damages, and the actual compensation for points is not the case. She said she would reward her with points, but she didn't say how long she would do it

It's up to each individual to make a decision, but my personal opinion is that this incident has clearly determined who is more responsible and who is taking the crisis as an opportunity. lol